These policies are to ensure that you get the lowest possible prices.
We ship, we do not deliver. That is the carriers responsibility.
This means we put a stamp on the order and drop it off at the post office. Any special requests, ie. leave it on the porch, should be communicated to your postal carrier. The postal carrier is the person who delivers your mail everyday, not us.
The post office says that Priority mail takes 2-4 days to deliver. You should expect it to actually be 4-8 days.
The post office says that 1st-class mail takes 4-7 days to deliver. You should expect it to actually be up to 14 days.
Our policy on lost or undelivered mail is that any domestic order not delivered within 14 days will be replaced.
* If you want to estimate shipping, add the items to your cart and click on the "estimate shipping" button.
* Shipping is determined by weight, destination & choice of shipping method.
* Orders are shipped by U.S.P.S. 1st-class & Priority mail. There is NO tracking number on these classes of mail.
* Most orders are shipped within 48 hours excluding weekends..
* Orders placed on a Friday will normally be shipped the next Monday. NO weekend shipments.
* All packages are required to be insured, ($1.30 for each $100.00). Actual cost is higher but we pay the difference.
* We charge a $2.00 packing & handling fee for every order regardless of size.
* Delivery times vary depending on your location, weekends, holidays, etc..
* Always allow two (2) weeks for delivery before contacting us.
Returns: Our return policy is very simple. If your purchase is damaged or defective simply return the item, or items, within 14 days from the time of purchase for a refund minus shipping charges. Please include a note with the details of your request. If we get an envelope with a disc inside and no instructions it is placed aside until we hear from you.
You may return them to :
21 & 1/2 Moyston Street
Schenectady, NY 12307